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Shipping & Returns

SHIPPING & RETURNS INFORMATION

 

Shipping Information: Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.

ONLINE SHOPPING RETURN POLICY:

The Banyan Tree Boutique will gladly accept returns and exchanges on merchandise that has not been WORN, ALTERED or WASHED and is SMOKE FREE, with ALL tags attached within ten (10) days from date of delivery for a full refund. Items NOT eligible for returns are:

Sale Merchandise, Shoes, Plants

Sale Merchandise- Return Policy

ALL sale merchandise is FINAL SALE and cannot be returned or exchanged.

RETURNING AN ITEM/ITEMS:

If you are unhappy with your purchase, we are happy to refund you on the original form of payment. Please follow the steps below to complete your return:

1. Make sure your return meets the following requirements:
• Mail it back within 10 business days of receipt of purchase.
• Must be unused, undamaged, and with all tags attached. If tags are not attached, return will not be approved.
• The item is not on sale, discounted or part of a special order. 

2. Email us at banyantreegarden@aol.com to receive a return approval code. Items returned without a return approval code will not be authorized.

3. Repackage your return securely in the same box or in a box/envelope comparable to the one you received your item in.

4. Ship your return package to:

The Banyan Tree Boutique
Attn: Returns
81197 Overseas Hwy Islamorada, FL 33036

*Return Approval Code: _________

5. Keep the Return Tracking Number from the package you are returning to ensure the package is returned to us. We cannot accept responsibility for packages that we do not ship ourselves.

NOTE: The Banyan Tree Boutique is not responsible for any shipping charges which occur from a return. All return shipping charges must be prepaid. We do not accept COD deliveries. 

Once your package has been received, your refund will be processed in the original form of payment within 2-3 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.
The Banyan Tree Boutique does not authorize refunds on in-store purchases. Refunds will only be authorized on items purchased through www.banyantreeboutique.com

EXCHANGES:

To exchange an item, you must RETURN the item to The Banyan Tree Boutique and then place a new order. Please follow the Return Process detailed above. 

 

SHIPPING NOTE:

Please allow up to 1-3 days to fully process your order.
The Banyan Tree ships via USPS. Items are usually shipped on the next business day and take anywhere from 1-7 days to arrive, depending on location. Please note that international orders may take more than 1-7 days to arrive due to international customs and screening. Most international orders will require a signature upon delivery. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday. Please note that while USPS is always fast, accurate, and reliable, however the arrival time is not guaranteed. When your order is shipped, you will receive an email update including your tracking number and expected delivery date.

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